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Admission Open
Course Outline: Microsoft Yammer
1. Introduction to Yammer:
- Overview of Microsoft Yammer and its role in organizational communication.
- Key features and benefits of using Yammer.
- Understanding Yammer’s integration with other Microsoft 365 tools.
2. Getting Started with Yammer:
- Accessing Yammer:
- Navigating the Yammer interface via desktop and mobile applications.
- Understanding the layout: Home Feed, Groups, and Messages.
- Account Setup and Configuration:
- Creating and managing a Yammer account.
- Configuring profile settings: personal information, notifications, and privacy.
3. Communicating with Yammer:
- Posting and Engaging:
- Creating and posting messages, updates, and announcements.
- Engaging with posts: liking, commenting, and sharing.
- Using Mentions and Tags:
- @mentioning users and tagging posts for better visibility.
- Organizing content with hashtags and keywords.
4. Creating and Managing Groups:
- Setting Up Groups:
- Creating public and private groups within Yammer.
- Managing group settings and membership.
- Group Collaboration:
- Posting and sharing content within groups.
- Using group features: polls, files, and group announcements.
5. File Sharing and Collaboration:
- Uploading and Sharing Files:
- Sharing documents, images, and other files in Yammer.
- Collaborating on shared files and using built-in tools for editing and commenting.
- Integrating with Microsoft 365:
- Accessing and sharing files from OneDrive and SharePoint within Yammer.
- Collaborating on documents and projects using integrated Microsoft 365 tools.
6. Yammer Notifications and Alerts:
- Managing Notifications:
- Configuring notification settings for posts, messages, and group activities.
- Using notification features to stay updated on relevant content.
- Setting Up Alerts:
- Creating alerts for important updates and announcements.
- Managing alert preferences and notification preferences.
7. Yammer Administration and Management:
- Admin Controls:
- Using the Yammer admin console to manage users, groups, and settings.
- Configuring organization-wide settings and policies.
- Monitoring and Reporting:
- Utilizing Yammer’s reporting tools to track usage and engagement.
- Monitoring group activities and user interactions.
8. Security and Compliance:
- Managing Security Settings:
- Configuring security settings for Yammer groups and communications.
- Understanding compliance features and data protection policies.
- Best Practices for Secure Communication:
- Implementing best practices for maintaining security and privacy in Yammer.
- Managing user access and permissions to protect organizational content.
9. Integration with Other Microsoft Tools:
- Connecting with Microsoft Teams:
- Integrating Yammer with Microsoft Teams for enhanced collaboration.
- Using Yammer’s features alongside Teams’ communication tools.
- Leveraging Microsoft 365 Integration:
- Utilizing Yammer’s integration with other Microsoft 365 applications.
- Streamlining workflows and improving productivity with integrated tools.
10. Troubleshooting and Support:
- Common Issues and Troubleshooting:
- Diagnosing and resolving common Yammer issues (e.g., notifications, access problems).
- Accessing Yammer’s help resources and support forums.
- Getting Help:
- Utilizing Yammer’s support resources and Microsoft’s community forums for additional assistance.
11. Course Review and Practical Exercises:
- Hands-on practice with Yammer’s features: posting updates, creating groups, and managing files.
- Real-world scenarios and exercises for effectively using Yammer for communication and collaboration.
- Final review of key concepts and practical applications.
Advanced Topics (Optional):
- Advanced Group Management:
- Managing large groups and handling complex group settings.
- Implementing advanced strategies for group collaboration and engagement.
- Customizing Yammer:
- Exploring customization options for improving user experience and organizational fit.
- Using Yammer’s API for developing custom integrations and applications.
